Home > About Us > Inspiration > Mission



To create happier communities by helping people connect to the programs and activities that enrich their lives.

We believe the process of connecting people with the activities they love should be simple. 

We believe the flow of personal data shared between people and organizations should be secure and easily manageable. 

We believe everyone has the right to speak to a dependable, caring human-being to get a question answered or an issue resolved.

Our technology makes program registration simple, data sharing secure, managing updates instantaneous and sharing information seamless.

Our people make sure every interaction brings light to your day. You have better things to do with your time than deal with redundant paperwork and tedious data entry.


We exist so you can spend more time on things that matter most to you.


Who do we help? You.

The word Family is our benchmark. It’s the promise of our product and the foundation for the relationships we build. When you join FamilyID you’re not a customer, you’re family.



FamilyID makes you the master of your family’s sensitive information and connects you to activities that enrich your life, so that the time you spend is a better reflection of you.

marching band in the stands

K-12 Schools

FamilyID is the gold standard when it comes to helping thousands of school administrators streamline operations and improve communication with families all through the school year.


Community Organizations

There’s a reason nearly two million families and thousands of organizations trust their registration process to FamilyID. There’s no better way for you to connect with the families in your community.



Need Help?

Our Technical Support team is available seven days a week to provide assistance.

The FamilyID help desk can be reached via phone (781) 205-2800 or email support@familyid.com.

Live representatives are available:

  • 8am - 9pm EST, Monday through Friday

  • 10am - 6pm EST, Saturday

  • 12pm - 8pm EST, Sunday


Our team loves to help and strives to pick up each and every call as it comes in.

If you call our Help Desk and don’t get a live rep right away, it means all of our team members are busy helping other people. In that case, please dial 9 to leave a voicemail. We answer 100% of messages well within a couple of hours, and typically much faster than that.