Account Manager

Full-time, Lexington, Massachusetts-based position

The Account Manager's primary responsibility will be to communicate with new and existing clients to teach and encourage product use, promote new features and help our customers successfully utilize our software. Additional responsibilities include providing customer support by handling inbound customer calls and outbound new customer on-boarding, and to assist Account Executives with renewals, upgrades and referral generation. The person in this role will act as a customer liaison and not simply as a technical support specialist. This position will create and support ongoing customer “life-cycle“ programs.

This is a no-cap salary + commission structure – our success is your success!

What you'll do every day:

  • Act as a customer liaison with new and existing clients to encourage product use

  • Promote new features, and help our customers successfully utilize our software

  • Provide customer support via inbound customer calls and outbound new customer on-boardings

  • Assist Sales Representatives with renewals, upgrades and referral generation

  • Develop and maintain customer rapport and strong long-lasting relationships

  • Collaborate with Sales Executives to ensure clients are successful and happy

What you need to have:

  • 1-2 years of experience in customer service/sales or similar role

  • Experience with effectively communicating technical information to a non-technical audience

  • Experience with one or more CRM systems

  • Excellent verbal and written communication skills – ability to make a genuine connection with stake-holders (elementary and secondary education decision-makers)

  • Self-directed, self-reliant and highly motivated

  • Strong work ethic and desire to thrive in a rapidly evolving start-up environment

  • Team player and a willingness to get things done and go above and beyond

  • Great attitude and sense of humor!

Required education:

Bachelor's


 

Please send your resume to careers@familyid.com. Include a note and let us know why you’re a great fit for our growing team!