Full-time, Lexington, Massachusetts-based position
The Account Manager's primary responsibility will be to communicate with new and existing clients to teach and encourage product use, promote new features and help our customers successfully utilize our software. Additional responsibilities include providing customer support by handling inbound customer calls and outbound new customer on-boarding, and to assist Account Executives with renewals, upgrades and referral generation. The person in this role will act as a customer liaison and not simply as a technical support specialist. This position will create and support ongoing customer “life-cycle“ programs.
This is a no-cap salary + commission structure – our success is your success!
What you'll do every day:
Act as a customer liaison with new and existing clients to encourage product use
Promote new features, and help our customers successfully utilize our software
Provide customer support via inbound customer calls and outbound new customer on-boardings
Assist Sales Representatives with renewals, upgrades and referral generation
Develop and maintain customer rapport and strong long-lasting relationships
Collaborate with Sales Executives to ensure clients are successful and happy
What you need to have:
1-2 years of experience in customer service/sales or similar role
Experience with effectively communicating technical information to a non-technical audience
Experience with one or more CRM systems
Excellent verbal and written communication skills – ability to make a genuine connection with stake-holders (elementary and secondary education decision-makers)
Self-directed, self-reliant and highly motivated
Strong work ethic and desire to thrive in a rapidly evolving start-up environment
Team player and a willingness to get things done and go above and beyond
Great attitude and sense of humor!